15 tailored replies
Positive, mixed, and negative reviews handled individually—not pasted from a generic template.
For independent local businesses
I turn an unanswered review backlog into thoughtful, business-specific response drafts—ready for you to review and post.
No login access. No auto-posting. You approve every response.
“The work was good, but nobody called to explain the delay.”
Thank you for being candid. We’re glad the work met expectations, and you’re right that the delay should have been communicated clearly. We’re reviewing how we provide updates so customers aren’t left wondering.
The catch-up sprint
Each draft is written around the actual review, your services, and the tone you want customers to hear.
Positive, mixed, and negative reviews handled individually—not pasted from a generic template.
Careful response structures for common complaints, with reminders to verify facts and protect private details.
A concise business-description draft and four post ideas using only information you approve.
A neutral message for genuine customers. No incentives, fake reviews, or selective “happy customer” gating.
Start with proof
Send a public review link and a sentence about your preferred tone. I’ll return one draft so you can judge the work before considering the full sprint.
A public link or pasted review text is enough.
Tell me what happened and anything that must not be stated publicly.
Edit, approve, and post it yourself. You stay in control.
Straightforward boundaries
Founding-client offer
Email your public review link and preferred tone. Steven will prepare one no-cost sample response for you to review.